Returns & Exchanges

At AURA Watches, we want you to be completely satisfied with your timepiece. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return policy for all unworn watches in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order you wish to return to receive a unique Return Authorization number.

• 2.
  Prepare the Timepiece

  Carefully place the watch back in its original presentation box, ensuring all protective films, manuals, and warranty cards are included.

• 3.
  Ship the Package

  Affix the provided pre-paid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our master watchmakers verify the condition of the return, your refund will be processed to your original payment method within 5-7 business days.